FAQ

FAQ

FAQ

What time is check in and check out?

Check in time starts from 14:00 and check out time is till 12:00

Is late check out/early check in possible?

Sure and it depends on availability. Surcharge might be applied

Is reception open for 24 hours?

Yes, reception service is available 24 hours

Do you have parking?

We can offer you CCTV monitored parking service we have long term cooperation with to park your car in a safe underground garage. It is not directly in the hotel. Please note there is a charge of CZK 600 per day (about EUR 24). Parking is available for personal cars only with maximum height 2 meters

Are pets allowed to stay at the hotel?

Yes, pets are most welcome. There is a daily charge of € 10/night

Breakfast time.

Breakfast is served daily from 7:30 – 10:30 o’clock

Can you accommodate special diet for breakfast?

Of course, we will prepare your special diet on request (gluten free bread, muesli, soya milk...)

Is the Beerspa free of charge? Do we need to make a reservation?

We are honoured to have in Suite Home Prague the 1st Czech Original Spa Beerland. You can try 2 rooms - the Beer Spa and Spa Beerland® with hop sauna.

Try a original relaxation spa procedure based on the exclusive use of natural ingredients, materials and classic Czech medical treatments. When you book one of the rooms it is exclusively for you. You can find exact prices here https://www.beerspa.com/prices-en.htm. We do recommend to book your procedure 2 weeks in advance because it is very popular.

Is the terrace available for all guests?

Terrace is available exclusively when you book our Prague View Suite Apartment on the 6th floor. If the room is available we will be happy to show you amazing view to the Prague Castle.

Do you provide baby cots, extra beds?

Yes, we provide baby cots complimentary because we are baby friendly hotel. Extra beds for kids up to 5 years are also available. Kids up to 12 years pay only 15 EUR/night

Can you organize transfers?

For your convenience, we can arrange safe and comfortable services from the airport directly to our hotel. Please let us know your preference. The price for the ride from the airport transfer for 4 people to the hotel is CZK 740 (approx. EUR 30).

Payment is done only in CASH directly to the driver. You can pay by EUR or in CZK.

Please contact us with arrival details (arrival time, flight number).

Airport transfer for 5-8 people The price for the ride from the airport to the hotel is CZK 1140 (approx. EUR 46). We can also organise any other transfers.

Do you have Wi-Fi?

Of course, high speed wi-fi internet is available for free

Is there an air conditioner/heating in the room?

All rooms are air conditioned/heated with own control.

Do you have some smoking rooms?

Our Hotel is fully NO smoking. It is possible to smoke on the terrace or balconies

What credit cards do you accept?

We accept Visa, Euro/Master Card, Maestro, American Express, Diners Club, Union Pay

In which currencies can I pay at the hotel and is there foreign currency exchange as well?

We accept payments either in Czech crowns or in Euros. In the vicinity of the hotel there are several banks where you can safely exchange your money

What are your cancellation terms?

Offers and special rates may have different cancellation terms, therefore we ask you to read it carefully during the booking process

Do you have a laundry service?

Yes, this service is for surcharge

Have you found better price deal?

Please let us know and we will match that price + you will get a gift from us.